Can't find your tickets
Tickets missing in Vega? Find them in My Tickets on the web or the Tickets tab in the app, open a guest-checkout email, and check the account you bought with.
Can’t find your tickets? Most of the time they’re in a confirmation email or in a different account. Work through the steps below.
Where Your Tickets Live
Tickets belong to the account that bought them. To see them, sign in to that account.
- On the website: open the Tickets tab, or open your account menu (your picture or initial, top right) and choose My Tickets. Your tickets are under Upcoming.
- In the app: tap Tickets in the bottom bar.
If you see “No tickets yet”, the account you’re signed in to has no tickets. Check the sections below.
Bought as a Guest
If you checked out as a guest, your tickets aren’t in any account. Use your confirmation email instead.
- Search your inbox for “Your tickets for”. Check spam or junk too.
- Open the email for your event.
- Tap View My Tickets From This Purchase. Your tickets open, and you don’t need to sign in.
If you gave a phone number at checkout, we also texted you a link to your tickets.
Signed in when you open the guest email link? Your tickets are saved to your account, and you’ll see “Tickets have been saved to your account!” After that, they show up in My Tickets.
Creating an account later, even with the same email, doesn’t move guest tickets into it on its own.
Signed In to a Different Account
Tickets only show in the account used at checkout. Vega doesn’t match tickets to you by email.
For example, you might have one account with your phone number and another with your email, or one with a work email and one with a personal email. Sign out, then sign in with the other email or phone number.
Need help signing in? See Signing in and resetting your password.
Someone Else Bought Them
If a parent, partner, or friend bought your tickets, they’re in the buyer’s account. Ask the buyer to show you the tickets, or to transfer them to you if the organizer allows transfers. See Transferring Tickets.
You Transferred Them
Once the person you sent tickets to accepts them, they move to that person’s account and leave yours. While a transfer is still waiting to be accepted, your event shows “Transfers Pending”.
At the Gate
In a hurry? Open the link in your confirmation email to show your tickets. If you still can’t find them, ask event staff to look up your order by your name or email.
Still Missing?
Use Report a problem in Vega, or Contact Support. Tell us the event and the email or phone number you bought with.